These Terms and Conditions form a binding agreement between Jumbotrails (referred to as “the Company”) and the person or entity making a booking (“the Client”). By confirming a reservation with Jumbotrails, the Client agrees to these terms. The Company likewise commits to delivering its services with professional care and in accordance with applicable laws and industry standards.
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To reserve a tour, the Client must submit the required booking details and pay the deposit specified by the Company. The deposit is non-refundable unless stated otherwise in writing.
A booking becomes valid only after the Company has received the deposit and issued written confirmation. Once confirmed, the Client will receive a Booking Voucher by email summarizing the agreed services and payment details.
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Tour prices are determined individually based on factors such as itinerary, travel dates, accommodation level, group size, and optional services. Final pricing may also be confirmed through written email communication between the Company and the Client.
A deposit is required to secure a reservation. The agreed deposit amount will be credited toward the total tour price.
Unless otherwise agreed in writing, the remaining balance must be paid no later than 30 days before the tour start date. Failure to pay the outstanding amount by the due date may result in cancellation of the booking, with the deposit forfeited.
Payments may be made by bank transfer, credit card, or any other method approved by the Company. Any transaction or processing fees charged by banks or payment providers are the responsibility of the Client.
Once the deposit has been received and processed, the Company will issue a Booking Voucher confirming payment and outlining the agreed services.
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If the Client cancels the booking, the following charges apply:
Different cancellation terms may apply where specifically communicated in advance.
The Company reserves the right to cancel a tour in exceptional circumstances beyond its reasonable control, including but not limited to natural disasters, political unrest, or operational limitations. In such cases, all payments received will be refunded unless otherwise specified under separate agreed terms.
Some tours may be subject to alternative cancellation policies. Where applicable, these will be communicated before booking confirmation.
Any banking or transfer fees associated with issuing refunds are the responsibility of the Client.
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It is the Client’s responsibility to obtain and carry all required travel documents, including passports, visas, and vaccination certificates where applicable. The Company accepts no responsibility for losses or expenses resulting from incomplete or invalid documentation.
Clients are required to obtain comprehensive travel insurance covering medical costs, personal injury, trip cancellation, and loss or damage of personal belongings. Proof of insurance may be requested before or during the tour.
Travelers visiting Zanzibar must purchase the mandatory Zanzibar Travel Insurance online through the official government platform prior to arrival. Failure to do so may result in denied entry. The Company cannot be held responsible for consequences arising from non-compliance.
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While every effort is made to operate tours as planned, adjustments to the itinerary or accommodations may be necessary due to factors such as weather, wildlife movement, safety concerns, or other unforeseen circumstances. In such cases, the Company will provide suitable alternatives of comparable value whenever possible.
All travel times and distances mentioned in itineraries are approximate and may vary due to road conditions, weather, rest stops, or group fitness levels.
If confirmed accommodations become unavailable, the Company reserves the right to provide an alternative of similar standard in the same area. If the Client requests an upgrade, any additional cost will be invoiced accordingly.
The Company may engage subcontractors or third-party service providers to deliver part or all of the agreed services. Jumbotrails remains the primary contractual partner and point of contact for the Client throughout the tour.
Clients must ensure they are physically and medically fit to participate in the selected activities.
Clients are expected to respect local laws, customs, and fellow participants. Behavior that endangers others or disrupts the tour may result in removal from the tour without refund.
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The Company shall not be liable for losses, injuries, delays, or damages resulting from events beyond its reasonable control, including natural events, accidents, road conditions, weather, or mechanical failures.
The Client agrees to hold the Company harmless from claims, damages, or expenses arising from their participation in the tour, except where caused by proven negligence of the Company.
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Jumbotrails is committed to delivering high-quality experiences and values constructive feedback.
Any concerns must be raised immediately with the Company representative or relevant service provider during the tour to allow prompt resolution.
If an issue cannot be resolved during the tour, a written complaint must be submitted within 30 days of tour completion.
Complaints submitted outside this timeframe may not be considered.
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This agreement is governed by the laws of Tanzania. Any disputes arising from this agreement shall fall under the exclusive jurisdiction of the Tanzanian courts.
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By confirming a booking with Jumbotrails, the Client confirms that they have read, understood, and accepted these Terms and Conditions.
For any questions or clarification, please contact us. Your safety, comfort, and enjoyment remain our highest priority.