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Thank you for choosing Jumbo Trails as your reliable travel partner. We make every effort to provide you with an exceptional travel experience and to ensure your holiday runs smoothly and enjoyably. The following terms and conditions apply to all our services; therefore, it is important to read and understand them carefully before booking a holiday with us. We are available at all times to answer any questions regarding these terms.
Jumbo Trails is registered in Arusha Tanzania with the Brela Chamber of Commerce under number 621237. The terms and conditions listed below specifically apply to the services provided by Jumbo Trails (hereinafter also referred to as “JT”) to you, our customer (hereinafter referred to as “customer”, “traveler”, “lead booker”, and “booker”), and to the use of Jumbo Trails website, social media pages, and online portals. These terms supersede any conflicting terms and conditions from external entities.
We protect privacy and handle personal data in accordance with our privacy policy. By using our website and contacting us through the provided channels, you consent to the collection, use, and disclosure of personal data as described in our privacy policy.
We reserve the right to change and/or update our terms and conditions at any time. Changes will take effect immediately upon publication on our website. By continuing to use our website after such changes, you agree to the amended terms. When our terms and conditions are revised, customers who have already booked with us will receive an email notification. The revised terms will automatically apply from that moment unless the customer submits a written objection within two weeks of receiving the email.
The content, logos, trademarks, and other intellectual property on our website are owned by or licensed to Jumbo Trails and are protected by applicable intellectual property laws. You may not use, reproduce, modify, distribute, or display our intellectual property without our prior written consent.
All prices on jumbotrails.tz are per person (unless otherwise stated) and quoted in Euros (EUR) and/or US Dollars (USD). Costs for obtaining passports or visas, border taxes (if applicable), tips for guides, drivers, and hotel staff, insurance, extra excursions, or personal expenses are not included in the travel sum.
Child discounts or peak rates during high/festive seasons are not included.
Prices mentioned on the website serve as a guideline only. Jumbo Trails is not responsible for any changes or incorrect pricing. Jumbo Trails will provide actual costs in its price quotes. These quotes are valid for 3 weeks; interim changes to proposals are subject to adjustments in the total travel sum.
Factors influencing a surcharge include, but are not limited to, increases in transport costs (e.g., fuel, anticipated airfares, and other airline surcharges, taxes, or fees for services such as landing or embarkation/disembarkation in ports or airports), increases in park fees, reservation fees or concession fees, or exchange rates relevant to the travel package.
The price of the travel program is based on costs known at the date of issuance. From the date the travel agreement is concluded until 20 days before the start of the trip, Jumbo Trails reserves the right to levy a surcharge if costs have changed since the issuance date.
Should the surcharge exceed 10% of the total travel sum, the customer has the right to cancel the holiday and receive a full refund of all amounts paid. We reserve the right to make changes and corrections to advertised prices at any time before confirmation. At the time of booking, we will inform you of any known errors and the current price. Customers should note that in some African countries, government levies and taxes, such as national park entrance fees, can change suddenly and without prior notice. Jumbo Trails reserves the right to pass such changes on to customers.
When a customer requests a quote, we send a comprehensive travel proposal to your email address as soon as possible. This detailed proposal describes the destinations, activities, and accommodations, providing a clear expectation of the trip. The customer must then confirm acceptance of the proposed itinerary or suggest adjustments.
Agreed safari services will be executed meticulously, except in cases of unforeseen circumstances such as road blocks, poor weather, or safety risks, in which case the itinerary may be modified or terminated (see sections 5.3.2 and 6.2).
Payments can be made via bank transfer, debit/credit card, and other direct card payments. After agreeing to a travel proposal, you will receive an invoice.
We require a deposit of 50% of the travel sum within 10 days of the invoice date, and 100% prepayment if the booking is made within 61 days of departure.
We cannot guarantee the booking if the deposit or full amount is paid late.
For international flight tickets booked through us, we require 100% payment within a specified reservation period.
In all cases, full payment must be settled no later than 61 days before the departure date unless explicitly agreed otherwise. If the full amount is not paid within this period, we reserve the right to cancel the holiday and charge applicable cancellation fees (see section 5.3.1). The lead booker is responsible for full payment on behalf of the entire travel party.
Last-minute bookings: For trips occurring within 61 days of booking, the full sum must be paid within three days of the invoice date.
If you cancel the booking, Jumbo Trails will levy cancellation fees as follows:
We reserve the right to cancel the trip if payment obligations are not met or if the minimum number of participants for a group trip is not reached (see section 7).
Most changes are minor. In the event of a major change, Jumbo Trails will provide a comparable experience or offer the option to cancel with a full refund.
Group safaris are subject to a minimum number of participants. If the minimum is not met, Jumbo Trails may cancel the trip up to 20 days before departure, providing a full refund or an alternative (such as a private safari at adjusted rates).
Travelers must maintain adequate travel and health insurance for the duration of the trip, covering medical expenses and repatriation.
Any medical issues or disabilities must be disclosed in writing at the time of booking so we can advise on the suitability of the arrangements.
It is the traveler’s responsibility to ensure passports, visas, and vaccination certificates are valid and correct.
Jumbo Trails is not liable for issues resulting from incomplete documentation.
Transport by air or sea is subject to the terms of the carriers. Jumbo Trails’ liability for damages is limited to the amount of the travel sum.
Participation in our travel products involves inherent risks (wildlife, environment, health, transport). Travelers voluntarily assume these risks and must follow all safety instructions.
Jumbo Trails is responsible for the proper execution of the holiday according to local standards but is not liable for third-party services not part of the contract or for events categorized as force majeure.
Problems must be reported immediately to the local organizer (e.g., camp manager or guide). Jumbo Trails is available 24/7 via email, at the office in Arusha, and by telephone and WhatsApp or WeChat. If the problem remains unresolved, a written complaint must be submitted to Jumbo Trails within 28 days of return.
Travelers must comply with all local laws and regulations of the destination country and service providers.
The booking confirmation constitutes the contract between you and Jumbo Trails. By confirming, all parties in the travel group accept these terms.
Minors are not permitted to make bookings.
Tanzanian law applies to all agreements. Only the Tanzanian courts have jurisdiction unless mandatory law dictates otherwise.